Tag Archives: Customer Service
5 Steps to Handling Unhappy Customers
Posted by Melissa Galt.
Recently I got one of those many emails promising me a peek at my credit score. Well it had been over a year and I was curious as it is always a good idea to keep tabs, so I filled out the necessary information. I know, I know, when they asked for my credit card [...]
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The #1 Critical Component to Success in Every Business: Do You Have It?
Posted by Melissa Galt.
Wars are won or lost based on this. Relationships will bloom or fade based on this. Your business will succeed or fail based on this. It is one simple concept that is all too often forgotten and when it is, your failure is guaranteed. It’s called FOLLOW UP. It isn’t in your client’s best interest [...]
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When Policies Prevent Profits: Are You Stalling Your Success?
Posted by Melissa Galt.
This is a lesson in how your policies and procedures may be preventing your profitability. Read closely not as a business owner but instead as a customer or client. Too often we get caught up in our operations, and forget that we are in business to serve our customer and clients. We must see it [...]
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Are you more focused on conflict or cash?
Posted by Melissa Galt.
Don’t Sugar Coat This was a valuable lesson to be reminded of. I let go of a service provider on a project recently due to unsatisfactory performance and unreasonable rates. I erred in that I only let them know it was unreasonable rates, I didn’t want to belabor the dissatisfaction with their performance. When I’d [...]
