Tag Archives: Relationship Marketing
3 Must Haves for a Happy Customer Experience in Every Business
Posted by Melissa Galt.
With my recent extensive and intensive experience with Apple, I am more qualified than usual to share with you three BASICS you must have to create and sustain a happy customer experience. Face facts, it isn’t enough to sell your product or services, you have to ensure that your sale is satisfying and leaves your [...]
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The Irrelevance of Social Media: Chasing Nothing
Posted by Melissa Galt.
A couple of week’s ago I got a long awaited invitation to pinterest. (Oh and if you’ve no clue what that is, it is a social media network devoted solely to sharing images, sans text.) I say long awaited because when I first discovered the site through creative colleagues, it informed me I needed an [...]
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Marketing Strategies: How to Win in Business (and Life) Without Really Trying
Posted by Melissa Galt.
In just about any kind of business, you start first by telling your friends about it, asking them to spread the word. You reach out to fellow business owners and share the news of your launch. This is all called word-of-mouth. What you might not realize is that this is exactly what social marketing is [...]
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Touch My Senses, Get Your Sale: Retail Strategies for Success
Posted by Melissa Galt.
Recently I was scouting for furniture and checked out two big box retailers. Both have great looking furniture, both are well crafted. One was clearly higher priced than the other, though not necessarily a better value, they did give a better experience. Here’s why . . . they touched all of my senses. You read [...]
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Stop the Email Madness and Sell More Now
Posted by Melissa Galt.
Recently I participated as an affiliate with a top drawer marketer who is known as the Queen of Sales Conversion. She is really, really good at sales techniques. But I got an eye opening email from a subscriber during this time that made me realize that even the best have something to learn. You see, [...]
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Marketing Success Strategies: How to Create and Deliver on Great Expectations
Posted by Melissa Galt.
One of the key components to success in any endeavor both professional and personal is delivering on expectations. But all too often we fail to establish “great” expectations at the start that are realistic, reliable, and fuel our success. A significant portion of your marketing success strategy needs to be devoted to creating and managing [...]
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Why People Are Like Cookies and How to Find the Most Delicious Ones!
Posted by Melissa Galt.
The best way to eat an oreo cookie is always by going for the middle first and saving the chocolate cookies for last. The middle is the sweet stuff, the yummy filling and that’s a lot like people. No, I’m not talking about cannibals! What I mean is that the best part of a person [...]
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Are you more focused on conflict or cash?
Posted by Melissa Galt.
Don’t Sugar Coat This was a valuable lesson to be reminded of. I let go of a service provider on a project recently due to unsatisfactory performance and unreasonable rates. I erred in that I only let them know it was unreasonable rates, I didn’t want to belabor the dissatisfaction with their performance. When I’d [...]
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Hot Marketing Tips: It’s Never Too Late for Thank You
Posted by Melissa Galt.
When I first started out in business for myself back in 1994, I had a habit of sending a thank you note for every call I went on. It didn’t matter if it was my first time meeting a client or my fifteenth time, I sent a follow up thank you within 48 hours. My [...]
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#1 Secret to Building Relationships for Results with Everyone
Posted by Melissa Galt.
There are lots of parallels between dating and business networking. In fact if you treated your prospects like you would a new romance with full on courtship, you’d probably get a lot farther and a lot faster. Whether you are a woman in business or a man in business doesn’t matter, what matters is that [...]
