Client Experience
The Interior Design Welcome Kit That Wins Clients
Here is the reframe that changes everything about your welcome kit. It is not a thank-you gift you hand over once the ink is dry. It is a marketing tool you use before your client has committed to anything. That one distinction is the whole game. When you deliver a welcome kit after they have…
The Perfect Design Contract: Protect Your Profit, Your Practice, and Your Peace of Mind
I have seen too many designers flying without a net. That is what I call it when you work without a contract, or when you work with one that has no real protection in it. I understand why. Agreements can feel scary and uncomfortable, mostly because they are written in legalese instead of plain English.…
