The dreaded bad review–it’s happened to the best of us. Perhaps you had a falling out with a tough client who then decided to take their anger out through a malicious and untruthful review on your social media page. Or, maybe you aren’t even entirely sure where the negative review came from because it has been signed by someone not in your client roster. Whatever the case or reason, bad reviews can be devastating to your brand’s image as well as your self-image.
Luckily, I am here with seven actionable steps you can take when you get a bad review–and none of them are to panic and freak out! Journey with me through the tales of industry peers who’ve faced the sting of criticism and learn how to discern which reviews demand attention, and which to let slide into oblivion. You’ll be equipped with tools to verify the impact of a review, understand when to engage professional services for removal, and master the art of a professional and impactful response. Plus, I’ll show you how to fortify your online presence by mobilizing a network of support to highlight the positives that far outweigh the negatives.
While we live in a world where reviews are expected in everything we do, that also means that there are many things you can do to deal with negative and untruthful reviews. From ways to respond without being on the defense to steps you can take to refute the review entirely, I’ve got you covered. Join me and take control of your brand narrative, establishing a legacy of excellence that speaks through the voices of your delighted clients.
In this episode, you will hear:
- Strategies for handling and responding to bad reviews
- The importance of verifying the review platform and its impact on business
- When to engage professional services for review removal
- Techniques for collecting positive testimonials at optimal project moments
Highlights:
00:00 Steps for handling bad reviews on different platforms.
06:15 How to plan your approach, respond carefully, and avoid defensiveness
09:21 Seek firm to remove threatening investment review.
13:27 Prepare for the inevitable with seven steps and stay calm
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple ‘+’ in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
Supporting Resources:
- Podcast Resources – https://melissagalt.com/70
- For more information about The Affluent Creative, check out my website www.melissagalt.com
- Follow me on Instagram, Facebook, and LinkedIn @MelissaGalt and TikTok @MelissaGaltBusinessCoach
