Free: what does it make you think of? A bargain? A steal? Now consider…are those concepts really the ideas you want your clients to associate with your brand? Whether we like it or not, words are loaded with associations and, starting now, this is one word I want you to avoid in your branding. Free does not encourage engagement or investment into your services. A complimentary gift, however, is priceless.
Let’s talk about how the subtle art of offering ‘complimentary’ services, rather than ‘free’, not only upholds the value of your work but transforms the way clients see your business. In this episode, I’ll share, from my own blunders and triumphs in the world of design, the transformative power of terminology in the services you offer. From the overlooked digital downloads that clutter our inboxes to the impactful strategy of nurturing client relationships with value-packed, complimentary offerings, you’ll learn how to avoid diminishing your worth and instead, position your work as the generous gift it is.
Remember the last time a simple act of kindness turned a good day into a great one? That’s the feeling you should be striving to recreate for clients with special, unexpected surprises that foster a sense of exclusivity and appreciation. We’ll discuss how to weave this art of surprise into your design business, creating an exclusive client experience that not only fosters loyalty but also ignites word-of-mouth. Whether you’re looking to refine your approach or seeking inspiration on how to enrich client interactions, join me as we redefine the standards of service and success in the creative industry.
In this episode, you will hear:
- The difference between “complimentary” and “free”
- The psychological effects of freebies and how they can lead to clutter and diminished appreciation of your services
- Strategies for using complimentary offerings to enhance client relationships and maintain the integrity of your work’s worth
- The importance of surprise and thoughtful gestures in creating a memorable and loyal client base
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Supporting Resources:
- For more information about The Affluent Creative, check out my website www.melissagalt.com
- Follow me on Instagram, Facebook, and LinkedIn @MelissaGalt and TikTok @MelissaGaltBusinessCoach
