Let's review the basics of customer service: The customer is always right. When the customer is wrong, refer to rule #1. A happy customer will tell 2 friends. An unhappy customer will tell … [Read more...] about BUSINESS BUILDING BLOCKS: Goodwill Hunting
Marketing Strategies
AVA Living
Do you want more exposure to the marketplace? One of the most effective ways I've found to make headlines and gain instant credibility is with social networking. Now, for many this means Facebook, … [Read more...] about AVA Living
BUSINESS BUILDING BLOCKS: 7 Secrets to Turning Prospects into Clients
These quick and effective steps are ones I use regularly to turn prospects easily and quickly into clients (if there is a fit). Listen. It sounds simple and it can be but too often we get caught up … [Read more...] about BUSINESS BUILDING BLOCKS: 7 Secrets to Turning Prospects into Clients
Are You Connected?
How often do we focus exclusively on our client in business and forget to talk a bit about ourselves? Don't underestimate the power of finding those points of connection that will set you apart from … [Read more...] about Are You Connected?
Are You Easy to Do Business With?
At the Atlanta Home Furnishings summer market this last Friday I had an unusual experience. I had been checking out showrooms for a few filler pieces for my mountain retreat and found Go Home. It is a … [Read more...] about Are You Easy to Do Business With?
Celebrate Your Career
Excerpted from Melissa's top selling Celebrate Your Life! The Art of Celebrating Every Day More than a third of our lives are spent in pursuit of our livelihood. Too often this is not a celebration … [Read more...] about Celebrate Your Career
Turning on the Faucet for Referrals
As I went to my twice weekly Pilates session recently, I realized that I had never referred the studio I go to to any friends or clients. I am one of those “loyal-as-the-day-is-long” types and love to … [Read more...] about Turning on the Faucet for Referrals
Create Your Own Economy – Do’s and Don’ts
While I'm in the know, I stay in touch, abreast of the daily news, the markets and more, I've noticed that during this alleged and perceived downturn, there is a much more significant resistance … [Read more...] about Create Your Own Economy – Do’s and Don’ts
Relationship Investing for Real Business Returns
One of the essential keys to weathering the storms and vagaries of an unpredictable economy is to develop lasting relationships with your clients and consumers. It doesn't matter if you are selling … [Read more...] about Relationship Investing for Real Business Returns
