Customer Service

How to Handle an Impossible Interior Design Client

The interior design business can be a triumph or a trial, and sometimes both. There are always lessons to be learned and improvements you can make in your practice. I'm leaving names out to protect … [Read more...] about How to Handle an Impossible Interior Design Client

10 Wickedly Simple Ways to Woo Your Clients

You can do what everyone else in business does or you can stand head and shoulders above the competition and make a real impact and remarkable difference. The "10 Wickedly Simple Ways to Woo Your … [Read more...] about 10 Wickedly Simple Ways to Woo Your Clients

Interior Design Fail: When You Screw Up Do It With Grace

On a recent project where we're installing hardwood floors, my clients offered to have their handyman/contractor, Tommy, receive the hardwood. We had it delivered 4 days early to acclimate before … [Read more...] about Interior Design Fail: When You Screw Up Do It With Grace

How to Increase Your Furniture Profit Potential

The great news about home furnishings is that for every home built, every home renovation completed, every move made, and every family addition whether a baby, young adults, or seniors moving in, … [Read more...] about How to Increase Your Furniture Profit Potential

How to Sell More Furniture by Design

How to sell more furniture is actually pretty simple, but you may have been hiding your retail gold. I meet a lot of furniture retailers who have a valuable team of designers but they aren't showing … [Read more...] about How to Sell More Furniture by Design

Don’t Send Holiday Cards to Clients…Here’s WHY

Do you always send holiday cards to clients? Stop it. You aren't standing out from the crowd, in fact, you are just another bit of noise at a very busy time of year for everyone. In addition, if … [Read more...] about Don’t Send Holiday Cards to Clients…Here’s WHY

Irresistible Customer Service: They Do It With Two Hands, Do You?

I’ve got a confession. I’ve developed a very bad habit lately. It’s called Pinkberry, do you know it? I was originally a fan of Yogli Mogli (if I didn’t explain these are frozen yogurt outlets, … [Read more...] about Irresistible Customer Service: They Do It With Two Hands, Do You?