5 Steps to Handling Unhappy Customers

Recently I got one of those many emails promising me a peek at my credit score. Well it had been over a year and I was curious as it is always a good idea to keep tabs, so I filled out the necessary information. I know, I know, when they asked for my credit card…

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How to Avoid Failure Every Time . . .

Recently, I had lunch with a dear friend of mine. It was a gorgeous sunny day, though still brisk with Spring on the way, but not yet here. We decided to stroll the neighborhood boutiques following a delicious bite to eat. It was a Monday, so not many other folks were out (hey there are…

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