Customer Service

What to Do When Your Client Is Not Responding to You

When your client is not responding to you it can be frustrating, and make you anxious and prone to bouts of overthinking. Design is your top priority; it's your livelihood and your passion. And yet, … [Read more...] about What to Do When Your Client Is Not Responding to You

The fastest path to growing your business and your revenue is to build better client relationships. Business is all about relationships, and particularly the business of design. As design … [Read more...] about 5 Simple Steps to Build Better Client Relationships

Interior design client communication is the cornerstone to your success. It doesn't matter how talented you are, how many certifications you have, how many clients you've worked with, or how much … [Read more...] about Best Practices for Interior Design Client Communication

On a recent project where we're installing hardwood floors, my clients offered to have their handyman/contractor, Tommy, receive the hardwood. We had it delivered 4 days early to acclimate before … [Read more...] about Interior Design Fail: When You Screw Up Do It With Grace

Do you always send holiday cards to clients? Stop it. You aren't standing out from the crowd, in fact, you are just another bit of noise at a very busy time of year for everyone. In addition, if … [Read more...] about Don’t Send Holiday Cards to Clients…Here’s WHY

I’ve got a confession. I’ve developed a very bad habit lately. It’s called Pinkberry, do you know it? I was originally a fan of Yogli Mogli (if I didn’t explain these are frozen yogurt outlets, … [Read more...] about Irresistible Customer Service: They Do It With Two Hands, Do You?

The other day I was at a local neighborhood vegetarian cafe. It is owned and operated by my former caterer. His food has always been great, but customer service sometimes questionable. For … [Read more...] about Customer Service Fails: Are You Taking a Bite Out of Your Business?

Wars are won or lost based on this. Relationships will bloom or fade based on this. Your business will succeed or fail based on this. It is one simple concept that is all too often forgotten and when … [Read more...] about The #1 Critical Component to Success in Every Business: Do You Have It?

This is a lesson in how your policies and procedures may be preventing your profitability. Read closely not as a business owner but instead as a customer or client. Too often we get caught up in our … [Read more...] about When Policies Prevent Profits: Are You Stalling Your Success?