Marketing & Sales
Customer Service Fails: Are You Taking a Bite Out of Your Business?
The other day I was at a local neighborhood vegetarian cafe. It is owned and operated by my former caterer. His food has always been great, but customer service sometimes questionable. For example, there was the last party he catered for me, food was divine, mouth watering bite-size appetizers including such delicious morsels as brie…
10 Winning Ways to Boost Credibility and Attract More Clients
Credibility is your key ingredient to enhancing business relationships and knowing how to boost credibility simply and powerfully will transform your profitability. One of the greatest aspects of the Social Age we are in is that there are so many simple ways for people to find out about you, to sample your expertise, to experience…
Shortcuts to Success: 3 Simple Ways to Make More Sales
Now, there are those who will argue with me that there are no shortcuts to success. I disagree and I can prove that there are. When I was traveling recently from Providence, RI to Atlanta, GA, I had a first class ticket. Usually that means there is an expedited security line for me to use,…
Smart Solutions: 5 Steps to Taking Your Business from Imaginary to REAL!
In my recent post, Do You Have an Imaginary Business? I shared with you the number one question you needed to answer before you could move tangibly into making your business real. You need to determine your WHY! Now, that you’ve got your WHY . . .(and if you still don’t, keep working it, it’s…
Smart Solutions: Do You Have an Imaginary Business?
Is your business real or imaginary? It’s an important question. Are you making excuses or making money? I experienced two conversations this week with coaches, both of whom, currently have imaginary businesses. One has named it and claimed it and is ready to move into a real business that makes real money and give up…
Smart Solutions: How Giving Your Best Away Gets You More
Every time I turned around this week, I was hit by another reminder of how important it is to ASK for what you need and want, both personally and professionally. And it isn’t just about ASKING that matters. It is also about how you create opportunities for people to say YES and give you what…
Episode #5: Stop Spamming Me! How to Avoid Email Etiquette Fails
I’ve started having to scroll through junk again these days since my email filters have gone wonky. To my horror I discovered . . . (WATCH the VIDEO) that I’ve been added arbitrarily, no permission asked (and none granted), to even more mailing lists belonging to colleagues, business acquaintances and networking contacts. This is NOT…
Networking Tips: 3 Wickedly Simple Ways to Red Carpet Ready Your Conversations
One of the toughest things about networking is knowing what to say. And I don’t mean the usual “blah, blah, blah” about your business. I mean being both interested and interesting so that you’ll be remembered beyond your tagline. (You do have a tagline, don’t you?)Â This is about being a good conversationalist. It means…
Profitable Content Creation – What Happened After They Told Me I Couldn’t Write (True Story)
This is the true story of my friend and colleague, content marketing expert, Jeff Herring. And I’ve included a quick video about what I failed at when I was younger and how I have a gift for it now. Don’t miss this! Content Marketing is a great way to build your online business. The problem…